Dear Mr. Jacoutot:
I have just retained your company to handle my move to Utah. My driver was Randy Brown and I'd like to take a moment to compliment your company and particularly Randy for doing such a great job for my husband and I.
I live on an impossible street for accessibility but this was no problem to Randy. With his efficiency and knowledge, I felt so comfortable letting my belongings go ahead.
I'd like to recommend your company to friends and/or family who might be in need of a move.
Thank you again. I thought you'd like to have a complement instead of a complaint.